Built a 24/7 AI-powered voice support agent for a sports club that handles inbound phone calls from both prospective customers and active members. The system provides instant, accurate information about trial sessions, membership plans, schedules, and general queries, while also automating follow-ups via SMS, WhatsApp, or email. The entire solution is orchestrated using n8n with seamless voice, messaging, and admin notification integrations.
Project Summary
This project involved building a 24/7 AI-powered voice support system for a sports club to handle inbound calls from both prospective customers and active members. The system answers questions about trials, memberships, schedules, and general club information while automating follow-ups via SMS, WhatsApp, or email.
The primary focus was on availability, conversational quality, and operational efficiency. Special attention was given to natural voice interactions, accurate knowledge retrieval, and seamless orchestration so that every call results in helpful answers and clear next steps—without human intervention.
Key Support & Scope
- AI voice agent for inbound phone calls
- Prospect & member query handling
- Automated multi-channel follow-ups
- Admin notifications and call summaries
- Workflow-based orchestration
- Scalable, low-maintenance architecture
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Missed calls outside office hours
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Manual phone handling and staff dependency
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Delayed responses to trial and membership inquiries
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High operational overhead for repetitive questions
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Poor experience for prospects calling after hours
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24/7 AI Voice Agent
A natural-sounding AI agent answers calls at any time and handles common queries instantly.
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Intent-Aware Conversations
The system understands whether the caller is a prospect or an active member and responds accordingly.
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Automated Link Delivery
During or after calls, relevant links (trial booking, pricing, schedules) are sent automatically.
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Multi-Channel Follow-Ups
Links and information are delivered via SMS, WhatsApp, or email based on context.
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Admin Visibility & Reporting
Each call generates a summary and action report for club administrators.
- n8n
- Twilio
- ElevenLabs
- REST APIs
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